At Disha Creation, customer satisfaction is at the heart of our business. We strive to provide high-quality products and a seamless shopping experience. However, we understand that sometimes situations may arise where you need to return an item or request a refund. This Refund Policy outlines the terms, conditions, and procedures for returns, exchanges, and refunds for purchases made from Disha Creation.
To initiate a refund request, please contact our customer service team at [insert email/phone number]. Provide your order number, details of the item, and the reason for the return. If your return meets the criteria, we will guide you through the process and send you the return instructions.
In cases where the return is due to a product defect or an error on our part, Disha Creation will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reasons, the customer will be responsible for the return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider. Exchanges
